Originally sent October 18, 2026
Today's warm-up: AI Build vs Buy (Principal PM · Technical Acumen)
Support wants AI-assisted replies to hit SLAs within two quarters. A vendor offers an API with strong benchmarks; building in-house gives data control but takes 9 months.
The CISO demands contractual data limits with audit rights. The VP Support needs faster resolutions now. The head of ML proposes a hybrid: fine-tune on your data while shipping value sooner.
Vendor, hybrid, or wait until your model ops mature? Speed, control — pick the trade-off, and name what you're giving up.
— Quinn
