Originally sent October 12, 2026
Today's warm-up: Checkout Drop Fix (Associate PM · Execution & Prioritization)
A mobile marketplace added a discount code field. Two sprints later, checkout conversion fell from 58% to 51%. Render time is up 200ms, validation errors are up 12%, and support tickets screaming “code not applied” are up 18%. Engineering can fix exactly one thing this sprint.
The engineering lead says it's render speed or validation — pick one. Support says promo failures are tanking CSAT. Marketing says turning off discount codes is not an option.
So: what do you fix first — and what are you willing to leave broken?
— Quinn
